Manager, Retail Planning and Analytics

Job Responsibilities

This role is responsible for analyzing and reporting labor and financial data. Beyond delivering insights, the role develops and presents data-driven solutions to brand leadership, enabling them to anticipate challenges and make informed decisions that drive optimal performance.

What Would You Do? The Specifics.

Labor Budgeting & Forecasting

• Analyze and maintain labor budgets across Emerging Brand store formats using industry best practices; identify trends and recommend opportunities to improve labor efficiency.
• Forecast labor costs using sales trends, exam volume expectations, patient flow patterns, and productivity benchmarks.
• Model payroll impacts of new store openings, brand initiatives, and labor standard changes.
• Model new initiatives for emerging brands

Workforce Planning

• Design staffing models that support retail sales, lab workflow, and exam lane coverage while maintaining financial efficiency.
• Partner with Store Operations and Field Leadership to align schedules with labor standards, optical workflows, and peak traffic periods.
• Evaluate the impact of scheduling decisions on exam capacity, conversion, and patient experience.

Payroll & Labor Cost Analysis

• Perform detailed analysis of payroll hours and dollars across optical stores, identifying trends, variances, and cost-saving opportunities.
• Analyze overtime, premium pay, schedule adherence, and labor mix to ensure efficient resource utilization.
• Provide insights into labor drivers such as optician skill mix, doctor coverage, lab technician capacity, and sales-to-staff ratios.

Financial Analysis & Reporting

• Prepare weekly, monthly, and quarterly reporting on brand financial performance, including labor-to-sales ratio, cost per labor hour, productivity, operational KPIs and other enablers to the plan
• Build financial models and dashboards that connect staffing decisions to sales results, optical performance metrics, and profitability.
• Support Finance with forecast updates, budget cycles, scenario planning, and P&L analyses.
• Conduct root-cause analysis for labor variances and present actionable insights to operations and finance leadership.
• Develop modeling for the financial impact to inform key decisions for the brand, including lab optimization, store profitability, and real estate opportunities.

Cross-Functional Collaboration

• Partner with Finance, HR, Clinical Services, Store Operations, and Workforce Management teams to support enterprise labor strategies.
• Provide analytical support for retail initiatives such as new store openings, pilot tests, scheduling tools, operational transformations, and optical automation.
• Support brand sales analytics and planning by analyzing performance results and providing insights that help leaders address operational challenges and improve business outcomes.
• Conduct cross-functional analysis of sales, customer, and labor data to identify inefficiencies, surface insights, and support data-driven decision-making.
• Partner with Brand and Lab teams to ensure accurate, timely reporting and contribute to financial and operational models that support optimized operations.

Tools & Systems

• Leverage workforce management systems (e.g., UKG, Kronos), POS/EHR data, and BI tools to improve labor accuracy and reporting.
• Support implementation and refinement of labor standards, scheduling tools, and system enhancements.

Preferred Qualifications

Work Experience

• 7+ years experience in labor analytics, financial analysis, workforce planning, or retail operations (Required)

Education

• Four-year college degree or equivalent experience. Bachelor's degree in finance, business, data analytics, retail operations, or a related field. (Required)

Additional Skills

• Strong proficiency in Excel and workforce management tools (UKG/Kronos strongly preferred). (Required)
• Experience with BI tools such as Tableau, Power BI, or Looker. (Required)
• Strong analytical, communication, and presentation skills with the ability to explain financial insights to both technical and non-technical audiences. (Required)
• Experience in the optical or healthcare retail industry (Preferred)

Additional Information

Taking Care of our People!

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all associates. We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs and access to educational courses and pride ourselves on the ever-increasing amount of promotions from within.

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We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.